Job Description:

• Processes both internal and federal documents, including IRS tax forms, citizenship documentation, and court records. Corrects FAFSA data on federal websites to accurately reflect student and parent demographic and financial values to complete federally required verification using detailed knowledge of federal tax rules and regulations, federal financial aid regulations, and be able to differentiate between the two. Estimates income tax amounts and approximate equivalencies between U.S. and foreign tax returns, and to determine whether tax information represents conflicting information that must be resolved.
• Provides thorough customer service to current/prospective students and parents on the Athens and regional campuses, and to internal and external colleagues. Corresponds both verbally and through written communication. Provides consistent follow-up resolution to customers. Analyzes complex family situations, determines whether additional information is needed, and adequately identifies what documentation may be appropriate to complete student files or resolve conflicting information. Client interaction may also include Bobcat Student Orientation or while assigned to front lobby area as needed.
• Independently reviews various quality assurance reports. Updates student records for database matches and verification processing. Identifies process inefficiencies and propose solutions to improve accuracy and effectiveness.
• Complete myriad verification area functions due to processing volume and timelines. Tasks include document dating, file preparation, report review, and digital archival.

• Provides customer service to students, staff, faculty, parents, and others in the University community by solving problems regarding records and/or data.
• May lead and/or supervise TAS staff and/or student employees.
• Coordinates, and maintains a complex record system or database of specialized records.
• Researches complex record or data problems and provides recommendations or resolution. Makes decisions by reviewing information against guidelines such as transfer credit evaluation.
• Coordinates the processing, maintaining, and monitoring of records and/or data. Audits record activity to ensure compliance and accuracy.
• Serves as primary contact for release and protection of confidential and sensitive records.
• Implements and oversees guidelines for deletion of records.
• Prepares, analyzes, and distributes reports.
• Maintains awareness of governmental regulations and interprets policies, procedures and guidelines.

Minimum Qualifications:

Preferred Qualifications:

Planning Unit: Vice President Enrollment Management

Department: Student Financial Aid

Applicants may contact this person if they have questions about this position: Hannah Mathson, mathson@ohio.edu

Employment Type: full-time regular

Advertised Salary:

About Ohio University

Ohio University is home to one of the nation’s friendliest and most picturesque campuses. But more importantly, it’s where you can become part of a two-century tradition of excellence and embark upon a rewarding career that will make a real difference. From teaching and research to admissions, facilities maintenance, and residence life, our faculty and staff propel Ohio University’s mission of helping students become their best selves. OHIO offers competitive compensation and outstanding benefits. For a complete list of employment opportunities, please visit www.ohiouniversityjobs.com.Ohio University is an equal access/equal opportunity affirmative action institution. For more information about Ohio University’s policies prohibiting discrimination and harassment, visit www.ohio.edu/equity.

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