To assist physicians and other clinicians with record completion processes in compliance with medical staff bylaws, Joint Commission (JC) standards, Centers for Medicare and Medicaid Services (CMS) regulations and other regulatory agency requirements. Communicate, facilitate and troubleshoot for the medical staff and other clinicians relating to their record completion needs. Monitor routine reports detailing status of incomplete records.  Provide excellent customer service to the medical staff and other clinicians.

OPERATIONS

• Facilitate medical record compliance by utilizing and updating various systems, including the Deficiency Tracking System (Epic Deficiency Tracking) to collect and reconcile deficiency reporting
• Analyze deficiency reports at the discretion of HIM leadership to identify trends and make corrections
• Preparation, validation, and submission of weekly individual physician potential suspension e-mail notifications  
• Perform quality control functions, for accuracy, in preparation and submission of weekly incomplete medical record reports for HIM leadership, Department Chairs and Sections Chiefs, Clinical Department Administrators and the Office of Clinical Affairs
• Work under fast-paced circumstances to meet deadlines
• Report unit-specific statistics as defined by management
• Identify issues and make recommendations for resolution and improvement
• Communicate with unit leadership regarding process and procedures
• Assist with development, revision and maintenance of unit training materials, policies and procedures 
  • Demonstrate an understanding of University, departmental, and unit policies and procedures and seek clarification as needed
  • Comply with regulatory, legal, and accreditation requirements and seek clarification if needed
  • Assure compliance with safety programs 
  • Maintain currency with work processes, tools, and clinical and administrative applications necessary to perform job functions
  • Participate in and demonstrate an understanding of the Michigan Quality System/Continuous Quality Improvement and applies Lean Thinking concepts in daily work 
  • Meet or exceed the departmental/unit quality and productivity standards for work performance 
  • Demonstrate initiative by continuous expansion of knowledge and skills
    
• Participate in departmental/unit activities including, but not limited to, staff meetings and in-services
• Perform other duties as assigned in order to maintain the efficiency of the department
• Escalate issues to management for prompt review and resolution

CUSTOMER SERVICE

• Advise physicians, clinicians, unit staff, and other customers on record completion policies and procedures 
• Assist clinicians in resolving technical and documentation issues with Central Transcription Services and other systems technical teams
• Provide customer support and functions as a liaison between Health Information Management department and our external/internal customers

SKILL SET

• Attention to Detail:  Achieves thoroughness and accuracy when accomplishing a task
• Data Management:  Acquires, validates, and processes data so its accessibility, reliability, and timeliness are ensured to satisfy the needs of end users
• Analysis:  Analytical skills with the ability to visualize, articulate, and solve complex problems and concepts and make decisions based on available information.      Ability to analyze detailed information to determine appropriate compliance with privacy and security rules
• Critical Thinking:  Gathers and integrates critical information to arrive at effective solutions 
• Decision Making:  Makes timely, informed decisions that take into account the facts, goals, constraints and risks

• Certification as a Registered Health Information Technician (RHIT) through the American Health Information Management Association (AHIMA), or equivalent education, professional certificate and/or certification is required
• Knowledge of standard medical terminology, medical treatments, methods, medical documentation requirements and data collection techniques is required
• Ability to read and understand complex medical documentation is required
• Demonstrated ability to collect and analyze medical information from a variety of applications and make independent judgments as to what is necessary for deficiency completion is required
• Proficiency using Microsoft Office for work tasks is required
• Ability to work independently or in a team with minimal supervision is required
• Ability to work under pressure and meet deadlines is required
• Demonstrated ability to communicate with physicians and other providers in order to provide exemplary customer service is required

• Certification as a Registered Health Information Administrator (RHIA) through the American Health Information Management Association (AHIMA) or an equivalent combination of education and experience is desired
• Knowledgeable of JC standards, CMS regulations, and other regulatory agency record completion requirements
• Experience using UMHHC information systems/applications (i.e. MiChart, OpTime, EpicCare, etc.) is desired

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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