A Brief Overview
The Director of Ambulatory Care & Services Lines participates fully with the Executive Directors and VPs in providing leadership and strategic planning of assigned service lines. The Director of Ambulatory Care & Services Lines directs the strategy and implementation of clinical operations that impact quality and financial performance outcomes for the health system. In partnership with Ambulatory Quality leaders, this leader sets the population health strategy, goals, and implements the interventions to meet the targets. The leader also has responsibility for the operations of the clinics associated with the service line(s), including the personnel, quality/regulatory, patient experience, and financial management of multiple assigned clinic(s), program(s) and/or project(s) that cross multiple departments and/or services. The Director of Ambulatory Care & Services Lines partners across the health system with Department/Division leaders, Medical Directors/Clinic Chiefs, providers, nursing leaders, clinical services, and the Business Development team to execute Stanford Health Care and each SL's strategic goals, promote program growth, and deliver cost-effective services and a safe and efficient work environment. Key functions of the position include most or all of the following: strategic planning, policy development program planning, development, and implementation; program monitoring and evaluation; budget planning and monitoring; and quality and performance improvement to achieve organizational and service line goals. The Director of Ambulatory Care & Services Lines not only represents areas under his/her direct responsibility, but also provides leadership around system-wide initiatives to improve patient care, clinical effectiveness, reduce cost, optimize patient throughput, and patient & employee satisfaction.

What you will do

• The essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
• Employees must abide by all Joint Commission and CMS requirements including, but not limited to, to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
• Employees must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions
• Supervise the administrative and clinical SHC teams who lead the day-to-day operations of units/clinics associated with the assigned Service Lines.
• Lead system-wide collaboration for population health interventions (i.e. influenza vaccination and respiratory care; other chosen population health strategies).
• Set targets, execute and deliver on key Service Line and SHC operational metrics, specifically population health quality targets and interventions
• Evaluate and make recommendations for new and/or innovative programmatic and/or expansion opportunities including new care models that help drive efficiencies and improvements for patients and providers.
• Ensure that operations, quality initiatives and service delivery are efficiently delivered across the SL/DSL with a focus on maintaining flow, ensuring patient satisfaction, delivering high quality outcomes across the continuum of care.
• Ensure that there is adherence to all regulatory and patient/staff/faculty safety requirements.
• Partner with the leadership of the various hospital-based departments to ensure smooth patient flow by implementing best practice clinical processes and operational improvements
• Work with a large multidisciplinary team across SHC, SOM, SCH, PCHA, and UHA (as appropriate) and external groups to collaboratively evaluate and participate in cost containment opportunities
• Create a learning culture where process improvement and LEAN thinking is encouraged and rewarded.
• Create a culture where staff and faculty embrace diversity and treat each other with respect.

Education Qualifications

• Bachelor's Degree in business, nursing, health or public administration or a related field.
• Master's Degree in business, health or public administration, management or related field strongly preferred.

Experience Qualifications

• Bachelor’s degree and 8 years of progressively responsible and related work experience or Master’s degree and 5 years of progressively responsible and related work experience.

Required Knowledge, Skills and Abilities

• Ability to partner in the development and sustainment of goals, vision, and overall direction of the service line(s).
• Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines
• Ability to develop programs and lead process improvement projects
• Ability to establish the strategic direction and business plans for a functional group
• Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery
• Ability to provide leadership, influence others to meet patient needs and achieve shared goals, to effectively prioritize system resources to provide quality and valued patient care, promote cooperative behaviors, act as a role model, resource and mentor
• Ability to supervise, coach, mentor, train, and evaluate work results
• Ability to use information and keep abreast of developments in technology to communicate, manage
• knowledge, mitigate error, and support decision-making in patient care
• Knowledge of current theories, principles, practices, standards, emerging technologies, techniques and approaches in the nursing profession, and the health care system, and the responsibility and accountability for the outcome of practice
• Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies; hospital and department/unit standards, protocols, policies and procedures governing the provision of nursing care in the area of assignment
• Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of nursing in the larger context of health care.
• Knowledge of principles, practices and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility
• Ability to communicate and present in public forums.
• Ability to make a significant contribution to the organization’s overall effectiveness.
• Commitment to life-long learning and improvement.

Licenses and Certifications

• None

About Stanford Health Care

Lifting up our patients. Lifting up each other. We believe that great things happen when you put talented people together and then empower them to reach beyond the ordinary. Every day is an inspiration and an opportunity to lift up our patients with the kind of care that has earned us a worldwide reputation for excellence. As an organization with more than 300 facilities throughout the Bay Area, we are a team united by our culture of respect. Our C-I-Care philosophy invites each employee to elevate the patient experience because every interaction is a chance to make a positive impact in the lives of those around us. Of course, that same commitment extends to the way we work together. We prize open communication and intensive collaboration as we strive to recognize every contribution. Because that's how true innovation happens again and again.

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